Privacy & Policy
PRIVACY
All content and images are property of ONEIRO DESIGNS. These may only be used, copied or distributed with the express written permission of the owners. Thank you for your understanding. Copyright 2013.
Street Address
SASKATOON, SK
Phone Number
JEWELRY
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When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order.
Security Policy
- Oneiro is connected to Stripe to accept online payment. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
- The customer's payment and personal information is always safe. Stripe uses Secure Sockets Layer (SSL) software which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of the customer's personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Encryption
- All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.).
returns
Note: Crystals are a natural formation from the earth. This means that there will be a variation in color, size, and shape with ALL crystal products in the store.
Return Policy: If your product is damaged in transit or you are otherwise unhappy with your purchase, please contact customer service at oneirodesigns@gmail.com within 15 days of receiving your items. You have the choice of either returning the item(s) for a full refund or exchanging the item(s) for something of equal or lesser value. To speed up the returns process, we recommend including a note in your return package with your name and reason for return, even if you have already spoken to a representative. Please note that we are unable to provide return packaging or postage at this time. All return shipping expenses are the responsibility of the customer.
Wear and tear over time is normal & is not considered a fault. The jewellery and crystals are delicate and should be handled, stored & cleaned carefully (see Jewelry Care). If you find that your jewellery has a manufacturing fault, we will happily repair, refund or exchange your item providing the item has been purchased within 6 month. An email must be sent to oneirodesigns@gmail.com with proof of purchase, a photo and description of the fault, for the return to then be approved by Oneiro.
Please note: Earrings cannot be exchanged due to health regulations.